Effective Date: 2/19/2025

Horizon Roofing & Restoration (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit [horizonrr.com] (“Website”) or engage with our services. By using this Website or our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information in the following ways:

• Contact Information: When you fill out forms on our Website (e.g., for a free estimate or inspection), we collect details such as your name, email address, phone number, and address.
• Service Information: Details about your roofing or restoration needs, such as property information, photos, and service requirements.
• Website Usage Data: We may collect non-personally identifiable information such as your IP address, browser type, and pages visited on our Website. This helps us improve our services and understand how visitors use the Website.

2. How We Use Your Information

We may use the information we collect to:

• Provide and manage the services you request (e.g., roof inspections, estimates, repairs).
• Contact you with service updates, quotes, and customer service-related communications.
• Improve our Website and services based on usage data and customer feedback.
• Send marketing communications, only if you have opted in to receive them.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data with:

• Service Providers: Third-party companies who assist us with business operations, such as payment processing or sending marketing materials.
• Legal Requirements: If required by law, regulation, or legal process (e.g., to comply with a subpoena), we may disclose your personal information.

4. Security of Your Information

We use reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Cookies

Our Website may use cookies to enhance your user experience. Cookies are small data files that help us remember your preferences and improve your browsing experience. You can control cookie settings through your browser, but please note that disabling cookies may affect some functionality of the Website.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we have about you.
• Correction: Request that we update or correct any inaccurate information.
• Deletion: Request the deletion of your personal data, subject to certain legal requirements.
• Opt-out: If you receive marketing communications, you can opt out at any time by following the unsubscribe instructions in the emails.

To exercise any of these rights, please contact us using the information provided in Section 7.

7. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe we have collected information from a child under 13, please contact us, and we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When changes are made, the “Effective Date” at the top of the policy will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Horizon Roofing & Restoration
Email: info@horizonrr.com
Phone: 980-275-1085

Address: 429 East Blvd, Charlotte, NC 28203